Hosting Support: Log In and Open a Ticket
Customers get the fastest help from inside the control panel. Your ticket arrives already tied to your account, and a technician replies within the hour, day or night.
Which One Are You?
Pick the path that fits and you will reach the right people first time.
I already have an account
Log in to the control panel and open a support ticket. It is the fastest route: your ticket arrives tied to your account, and the reply comes within the hour, any time of day.
How to open a ticketI am thinking of signing up
Questions about plans, prices, the free trial or moving a site across? Send a message or call the sales line.
Talk to salesIs something down right now?
Check the live server status page first. It shows any network or server incident and when it is expected to be fixed.
Check server statusThe Best Way to Get Help: a Ticket From Your Control Panel
Three steps, and no need to explain who you are or which account you mean. That is all known the moment you log in.
Log in to your control panel
Go to cloudlogin.co/login and sign in with the username and password you chose when you signed up. Forgotten it? The login page has a reset link.
Open a support ticket
Find the help and tickets area in the control panel menu and start a new ticket. Describe what you see, which site or domain it affects, and what you have already tried.
Get a reply within the hour
Technicians answer tickets around the clock, every day of the year. The reply arrives in the panel and by email, usually in about 20 minutes.
Log in here: https://www.cloudlogin.co/login/. Bookmark it: it is the same address for every plan, from shared hosting to dedicated servers, and for free trial accounts too.
Answers Built Into the Control Panel
Many questions are answered before a ticket is needed. All of this sits inside the panel once you log in.
Context help on every page
Click Help on any screen of the control panel for an explanation of everything that page can do, without leaving it.
Video tutorials
Short step-by-step videos showing how to set up email, install WordPress, manage domains and more.
A searchable FAQ
Questions asked by real customers, with real answers, kept up to date as the platform changes.
Questions Before You Sign Up? Talk to Sales
Plans, prices, the free trial, moving a site across: the sales team answers by phone and through the contact form. Existing customers will get a faster answer from a ticket.
- US toll free: +1-855-211-0932
- US international: +1-727-546-HOST(4678)
- UK: +44-20-3695-1294
- Australia: +61-2-8417-2372
Sales lines are open Monday to Friday, 10 am to 6 pm UK time (5 am to 1 pm US Eastern, 8 pm to 4 am Australian Eastern). Quote our store ID, 299829, so the team knows which store you came from.
Support Questions
How do I get help with my hosting account?
Log in to the control panel at cloudlogin.co/login and open a support ticket. Tickets are answered around the clock, with a reply within the hour.
Why should customers use a ticket rather than the phone?
A ticket from inside the control panel already knows which account it is about, so the technician can start on the problem straight away. Phone lines are mainly for sales and billing questions.
Where do I log in?
At cloudlogin.co/login, with the username and password you chose at signup. The same login works for every plan, from shared hosting to dedicated servers.
I forgot my control panel password. What now?
Use the forgotten password link on the login page. A reset link is sent to the email address on your account.
How fast are tickets answered?
Every ticket gets a reply within one hour, any time of day, and the average is about 20 minutes.
Is support available during the free trial?
Yes. Trial accounts open tickets from the same control panel and get the same support as paying customers.
How do I check whether a server is down?
Visit properstatus.com. It lists any current network or server incident and its progress.
Who do I contact before I sign up?
The sales team, through the contact form on this site or the sales phone lines. Quote our store ID so they know which store you came from.
Can support move my existing site across?
Yes, free of charge. Open a ticket from the control panel after signing up and the team moves your files, databases and email, then tests the site before you switch your domain.
Is there help I can use without contacting anyone?
Yes. Every page of the control panel has a context help button, and the panel includes video tutorials and a searchable FAQ.