Contact Web Hosting Free Trial
This form is for questions before you sign up. Already a customer? Log in and open a support ticket instead: it reaches a technician faster and already knows your account.
Customer or Not Yet?
The right path gets you the right answer first time.
I already have an account
Log in to the control panel and open a support ticket. It is the fastest route: your ticket arrives tied to your account, and the reply comes within the hour, any time of day.
How to open a ticketI am thinking of signing up
Questions about plans, prices, the free trial or moving a site across? Send a message or call the sales line.
Use the form belowIs something down right now?
Check the live server status page first. It shows any network or server incident and when it is expected to be fixed.
Check server statusExisting customers: please do not use this form for account or technical problems. Log in at https://www.cloudlogin.co/login/ and open a ticket from the control panel. Tickets are answered within the hour, 24/7, and the technician sees your account straight away.
Ask a Question Before You Sign Up
Tell us what you want to host and what matters most to you. All fields are needed except those marked optional.
Sales Phone Lines
- US toll free: +1-855-211-0932
- US international: +1-727-546-HOST(4678)
- UK: +44-20-3695-1294
- Australia: +61-2-8417-2372
Sales lines are open Monday to Friday, 10 am to 6 pm UK time (5 am to 1 pm US Eastern, 8 pm to 4 am Australian Eastern). Quote our store ID, 299829, so the team knows which store you came from.
Contact and Support Questions
How do I get help with my hosting account?
Log in to the control panel at cloudlogin.co/login and open a support ticket. Tickets are answered around the clock, with a reply within the hour.
Why should customers use a ticket rather than the phone?
A ticket from inside the control panel already knows which account it is about, so the technician can start on the problem straight away. Phone lines are mainly for sales and billing questions.
Where do I log in?
At cloudlogin.co/login, with the username and password you chose at signup. The same login works for every plan, from shared hosting to dedicated servers.
I forgot my control panel password. What now?
Use the forgotten password link on the login page. A reset link is sent to the email address on your account.
How fast are tickets answered?
Every ticket gets a reply within one hour, any time of day, and the average is about 20 minutes.
Is support available during the free trial?
Yes. Trial accounts open tickets from the same control panel and get the same support as paying customers.
How do I check whether a server is down?
Visit properstatus.com. It lists any current network or server incident and its progress.
Who do I contact before I sign up?
The sales team, through the contact form on this site or the sales phone lines. Quote our store ID so they know which store you came from.
Can support move my existing site across?
Yes, free of charge. Open a ticket from the control panel after signing up and the team moves your files, databases and email, then tests the site before you switch your domain.
Is there help I can use without contacting anyone?
Yes. Every page of the control panel has a context help button, and the panel includes video tutorials and a searchable FAQ.